This privacy policy statement sets out the data processing practices carried out through your use of this website by UK Green Energy.

We are authorised and regulated by the Financial Conduct Authority FRN 123456. We act as a credit broker, not a lender and offer finance from a panel of lenders.

Tel: 01302 966169

Email: info@ukgreenenergy.co.uk

If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

Links

This privacy policy only covers UK Green Energy website at www.ukgreenenergy.co.uk.

Information collected

We collect personal information from visitors to this website through the use of enquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.

Use of personal information

We process personal information collected via this website for the purposes of:

Identifying potential customers
Dealing with your requests and enquiries
Customers who have a credit agreement with one of our panel of lenders
Providing you with information about products and services offered by UK Green Energy
We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.

Cookies

Cookies may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies may also allow us to make our website more user-friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our website.

We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular website.

For more information about our use of cookies please visit https://ico.org.uk/for-the-public/online/cookies/

Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Using your information for fraud prevention

We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.

Checking your identity

We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for loan proceeds. This is not seen by us or shared with any other 3rd parties unless written consent is received from you.

Money Laundering Checks

To comply with Anti-Money Laundering regulations, there are times when the lender will need to confirm or re-confirm your name and address. This is not seen or shared with any other 3rd parties unless written consent is received from you.

How we manage Special Category Data

In the unlikely event of us receiving Special Category Data as defined in GDPR UK Green Energy will inform you of the receipt of this information to discuss the deletion of this data.

Disclosures

UK Green Energy will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Personal Data and your rights

If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. UK Green Energy does not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to a judicial remedy. UK Green Energy will do this without undue delay and at the latest within 1-month.

If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed to our partner retailer process, then please contact us so that we can remove your relevant details.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up-to-date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the ‘Last updated’ section below. By using the website after the date we make any changes, you are agreeing to the changes.

Code of Conduct

The Company’s policy is to take extra care in its trading activity when dealing with vulnerable customers. The following procedure must be adhered to at all times.

Who is a vulnerable customer?

All customers must be 18 years of age or over. A vulnerable customer is a customer who is over 18 but who is, or maybe, unable to take care of themselves or protect themselves against significant harm or exploitation. This may be because they have a mental health problem, a disability, visual or hearing problems, or are old and frail, or have some form of illness.

You must withdraw from an appointment if a customer appears to be vulnerable e.g. frightened or confused. You must then immediately report details to your line manager in order that an entry can be recorded on the Company Systems.
There are many conditions that could define a Person as Vulnerable. This can include but is not restricted to someone who is; ill or infirm, elderly, mentally unstable, blind or partially sighted, deaf, under stress from personal circumstances including divorce or bereavement, or who appears frightened and/or confused.
If in any doubt you must ask the customer if there is anyone that the customer usually takes advice from, with regard to maintaining their home or with regards to items of expenditure. If there is then you should ensure that this person is present when you visit the customer.
In some cases, it may be necessary to draw the customer’s attention to defects within their home. Our policy is that you should not explain these issues to any customer in a manner that would cause them anxiety or distress. You should be especially mindful of this in respect of elderly/vulnerable customers.
If a customer decides to use our services you must be satisfied that they fully understand the scope of the work to be done and the price payable.
You must be satisfied that they can afford the charges without suffering financial hardship.
Ensure that no customer is put under pressure that will make them feel obliged to buy. You should be especially mindful of this when dealing with vulnerable customers.
You should always ensure that the customer understands the conditions of their contract, their rights of cancellation and the terms of the guarantee.
If the customer wishes to proceed you should ensure that they do not want to contact anyone else first, before signing an order.
Only once all of these conditions are met can you accept a contract for work.
Contracts taken from all customers who may fall into this category must be verified by a manager, over the phone, prior to the representative leaving the customer’s house. It must be remembered that elderly customers can appear very lucid and interested initially but can quickly become confused or distressed. An order must never be taken if there is even the slightest doubt of the customer’s full understanding of the contract and the cost involved.

The Company reserves the right to withdraw from a contract at any time if it feels inappropriate to proceed with work due to the vulnerability of the customer. This procedure must be adhered to at all times in our dealing with customers.

Terms and Conditions